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To provide more speed, it combines multiple channels into one. They can become overcrowded when too many networks use the same channel groups. This is especially common in apartment buildings and other situations where multiple routers broadcast within range of one another. Our devices run software so we can use them, like Windows on computers and iOS on iPhones.

Your device is on a crowded Wi-Fi channel

While we definitely don’t recommend spending much time on the web unprotected, the best way to check if antivirus is causing your problem is to temporarily shut it off. Your antivirus could be conflicting with a program and blocking your internet connection. You may see a message saying, "The best drivers for your device are already installed." That’s not always the case.

Check your router log

Your router keeps a log of significant events on your network.Jessica has a bachelor’s degree in English from Utah Valley University and seven years of creative and editorial experience.I was continuing on Spiceworks topic , and found the answer.(1)  Some functions of wireless will be different due to firmware version.You can download the latest drivers, software, firmware and user manuals in the ASUS Download Center.After you see a network signal on your devices, try and connect to it to see if the internet has recovered.Certain materials, like stone, metal, tile, and water are particularly hard on Wi-Fi signals.Randomly disconnecting internet could be the result of issues with your provider’s network.

Kevin Parrish has more than a decade of experience working as a writer, editor, and product tester. His work has appeared in Tom’s Hardware, Tom's Guide, Maximum PC, Digital Trends, Android Authority, How-To Geek, Lifewire, and Fix Outlook and Office 365 Errors 2025 others. At HighSpeedInternet.com, he focuses on network equipment testing and review. There are many reasons why your devices disconnect from the internet. If you’re using Wi-Fi, a poor signal or interference may be the cause.

How can I extend my Wi-Fi range?

Below we take RT-AC88U for example, Fix Outlook Not Opening After Windows Update for other models, please refer to user manual. Let me know if you have any follow up questions.I appreciate your time, patience and feedback through this process. Please have a good day, and thank you for consulting JustAnswer.com.

Cannot connect to wifi. Network status says "off" and network cable "disconnected". I have tried everything. I did get

Pay attention to your device’s Wi-Fi signal meter to see where your Wi-Fi signal gets weak and disconnects. Take note of areas where you disconnect while moving around, and pay attention to what stands between you and your router in those areas. The modem and router are little computers dedicated to carrying out specific tasks. And like other computing devices, sometimes things get scrambled in the memory and need a good flushing.

FAQ about disconnecting internet

You Fix Outlook and Office 365 Errors 2025 can use a Wi-Fi analyzer app to see all the available channels and the usage on each, and then manually change the channel on your router or mesh system (if allowed). This "fix" may or may not help, depending on where you live. Wi-Fi can get tricky, but there’s a lot you can do to improve your signal. Check out our guides on the best place to put your router and how to improve your Wi-Fi range to get the most out of your Wi-Fi. Faulty cables are difficult to spot because the damage isn’t always obvious. Sometimes a technician is needed to diagnose the issue and make repairs.

Saying the internet is disconnected but connected!

Programs that regularly update or check in with servers in the background are especially prone to creating intermittent internet disconnections. Look out for cloud services and programs suites with update and licensing clients (like Adobe). If you call, you can also ask for information on past outages to see if it really is the cause of your persistent disconnections. Most internet providers keep excellent records of their customers’ internet connections. A technical support representative should be able to see exactly how many outages your address has suffered and exactly when those outages happened.