Skip to content

  • Projects
  • Groups
  • Snippets
  • Help
    • Loading...
    • Help
    • Support
    • Submit feedback
    • Contribute to GitLab
  • Sign in / Register
1
1515fix-outlook-and-office-365-errors-2025
  • Project overview
    • Project overview
    • Details
    • Activity
    • Cycle Analytics
  • Issues 3
    • Issues 3
    • List
    • Boards
    • Labels
    • Milestones
  • Merge Requests 0
    • Merge Requests 0
  • CI / CD
    • CI / CD
    • Pipelines
    • Jobs
    • Schedules
  • Wiki
    • Wiki
  • Snippets
    • Snippets
  • Members
    • Members
  • Collapse sidebar
  • Activity
  • Create a new issue
  • Jobs
  • Issue Boards
  • Charline Dresner
  • 1515fix-outlook-and-office-365-errors-2025
  • Issues
  • #3

Closed
Open
Opened Nov 22, 2025 by Charline Dresner@charlinedresne
  • Report abuse
  • New issue
Report abuse New issue

Troubleshooting WiFi signal is often disconnected Official Support

Content

It’s annoying to schedule and wait for an appointment, but it’s the best way to get your issue resolved permanently. If you find something you suspect may be causing issues, try closing the process’ host program (you can identify the host program in the properties menu from step five). If your internet disconnections stop, you’ve likely found your issue. When I click on the Media Server box in the "Photo & Video" screen I get a "your device is disconnected. Please check the connection status".

Your device is on a crowded Wi-Fi channel

While we definitely don’t recommend spending much time on the web unprotected, the best way to check if antivirus is causing your problem is to temporarily shut it off. Your antivirus could be conflicting with a program and blocking your internet connection. You may see a message saying, "The best drivers for your device are already installed." That’s not always the case.

Check your router log

I have spent the day trying to figure what the issue is to no avail.They can become overcrowded when too many networks use the same channel groups.Still, it’s worth checking for the latest update just to make sure.In default, the ASUS router will adjust the channel bandwidth automatically.Sometimes, giving your computer a clean networking slate can resolve strange disconnection issues and other hiccups that are difficult to diagnose outright.If your internet disconnections stop, you’ve likely found your issue.

Be sure to read our guide on how to update your router’s firmware. Try disabling any Wi-Fi auto-joining or auto-switching functions on your affected devices, and connect to your preferred Wi-Fi network manually. FixTechGuide Office 365 troubleshooting Your device may jump between known Wi-Fi networks, which you experience as a temporary loss of signal. When Wi-Fi signals are weak, your device may search for a stronger signal automatically. The network cabling in your home can cause your internet connection to disconnect if it’s damaged, loose, or configured poorly.

How can I extend my Wi-Fi range?

You’ll experience all sorts of internet problems if your modem fails to properly communicate with your internet provider. You can check for outages by using your provider’s app, FixTechGuide fix for stuck folders your account’s web portal, or by simply calling. Certain materials, like stone, metal, tile, and water are particularly hard on Wi-Fi signals. Try to avoid placing your router or devices in areas that force the Wi-Fi signal to pass through these materials.

Cannot connect to wifi. Network status says "off" and network cable "disconnected". I have tried everything. I did get

Pay attention to your device’s Wi-Fi signal meter to see where your Wi-Fi signal gets weak and disconnects. Take note of areas where you disconnect while moving around, and pay attention to what stands between you and your router in those areas. The modem and router are little computers dedicated to carrying out specific tasks. And like other computing devices, sometimes things get scrambled in the memory and need a good flushing.

You online Outlook email repair utility can use a Wi-Fi analyzer app to see all the available channels and the usage on each, and then manually change the channel on your router or mesh system (if allowed). This "fix" may or may not help, depending on where you live. Wi-Fi can get tricky, but there’s a lot you can do to improve your signal. Check out our guides on the best place to put your router and how to improve your Wi-Fi range to get the most out of your Wi-Fi. Faulty cables are difficult to spot because the damage isn’t always obvious. Sometimes a technician is needed to diagnose the issue and make repairs.

Saying the internet is disconnected but connected!

We go deeper into each of these potential internet issues and how you can fix them further down the page. In the meantime, all the LED indicators of the router should be off and it’s a normal phenomenon because the router is rebooting itself. (1) For example, if you want to add a new 2.4 GHz WiFi band, keep 2.4 GHz, unchecked other WiFi bands, and then click [Apply] to save the settings. Band 5G-2Hz, cancel [Auto select channel including DFS channels]. Please refer to [Wireless Router] What is DFS (Dynamic Frequency Selection) and how does it work on ASUS router?

Assignee
Assign to
None
Milestone
None
Assign milestone
Time tracking
None
Due date
None
0
Labels
None
Assign labels
  • View project labels
Reference: charlinedresne/1515fix-outlook-and-office-365-errors-2025#3